Returns

Thank you for choosing mo mo for your purchases! We understand that there may be cases where returns are necessary, and we want to inform you about our policy and the process we follow for returns.

Return Policy:

Return Acceptance: We accept returns of products in case of unwanted or defective items. We recommend contacting us within 14 days of receiving the product to request the return.

Product Condition: In order for us to accept the return, the product must be in new condition, unused, and retain all original tags and packaging.

Compensation or Replacement: You have the option to choose between compensation or replacement for the returned product. In case of a return due to a defective item, we will refund the full amount paid.

Return Process:

Contact: Contact our customer service team to initiate the return process. We will provide you with the necessary instructions and the address for returning the product.

Inspection and evaluation: Once we receive the returned product, we will inspect it to confirm its condition. This process may take a few business days.

Processing Returns: If the return conditions are met, we will proceed with the refund or replacement of the product according to your choice.

For more information or inquiries, please contact our customer service team. We hope that your shopping experience will be unique and satisfying.

Thank you for your trust in mo mo!

Exchange

Thank you for purchasing products from mo mo! We understand that sometimes product exchanges are necessary, and we want to inform you about our policy and procedure for exchanges.

Exchange Policy:

Acceptance of Exchanges: We accept product exchanges, provided that the product is in excellent condition and retains all original tags and packaging.

Timeline for exchanges: We recommend contacting us within 14 days of receiving the product to request an exchange. The availability of the replacement product depends on its availability.

Replacement options: During the exchange process, you can choose from the available replacement items. In case of unavailability, you can select another product from our collection or receive a corresponding amount as credit to your account.

The terms of exchanges:

The product must be returned in a new condition, unused, and with all original tags and packaging.

The customer is responsible for the shipping costs for returning the product and sending the new product (unless there is a defect or error on our part).

In case the price of the new product is higher, the price difference must be covered.

To request a product exchange or for further inquiries, please contact our customer service team. We hope that this exchange policy will provide you with a comfortable shopping experience at mo mo!