Shop
1 Hippodrome Square 1 Thessaloniki, 546 21, Greece
Contact
(+30) 2311304188
(+30) 6944637850
hello@mo-mo.gr
Thank you for choosing mo mo for your purchases! We understand that there may be instances where returning products is necessary and we want to inform you of our return policy and procedure.
Returns Policy
Acceptance of return: We accept product returns in case of unwanted or defective products. We suggest that you contact us within 14 days of receiving the product to request a return.
Product status: In order for us to be able to accept a return, the product must be in new condition, unused and retain all original labels and packaging.
Compensation or replacement: You can choose between a refund or a replacement for the returned product. In case of a return due to a defective product, we will refund the full amount paid.
Product status: In order for us to be able to accept a return, the product must be in new condition, unused and retain all original labels and packaging.
Compensation or replacement: You can choose between a refund or a replacement for the returned product. In case of a return due to a defective product, we will refund the full amount paid.
Returns Procedure
Contact: Contact our customer service team to recommend a refund. We will provide you with the necessary instructions and address for shipping the product.
Monitoring and evaluation: Once we receive the returned product, we will check it to confirm its condition. This may take a few working days.
Return processing: If the return conditions are met, we will proceed to refund or replace the product according to your choice.
Monitoring and evaluation: Once we receive the returned product, we will check it to confirm its condition. This may take a few working days.
Return processing: If the return conditions are met, we will proceed to refund or replace the product according to your choice.
For more information or questions, please contact our customer service team. We hope that your shopping experience will be unique and satisfying.
Thank you for your trust in mo mo!
Thank you for your trust in mo mo!
Changes
Thank you for purchasing products from mo mo! We understand that sometimes it is necessary to change products and we want to inform you of our policy and procedure for changes.
Policy of Change
Acceptance of changes: We accept product changes, provided that the product is in perfect condition and retains all original labels and packaging.
Timeframe of changes: We recommend that you contact us within 14 days of receipt of the product to request a replacement. It depends on the availability of the replacement product.
Exchange options: During the change process, you can choose between the available replacement products. In case of unavailability, you can choose another product from our collection or receive a corresponding amount as a credit to your account.
Timeframe of changes: We recommend that you contact us within 14 days of receipt of the product to request a replacement. It depends on the availability of the replacement product.
Exchange options: During the change process, you can choose between the available replacement products. In case of unavailability, you can choose another product from our collection or receive a corresponding amount as a credit to your account.
The terms of changes
The product must be returned in new condition, unused and with all original labels and packaging.
The customer is responsible for the shipping costs for returning the product and shipping the new product (unless there is a defect or error on our part).
If the price of the new product is higher, the difference should be covered.
To request a product change or for further questions, please contact our customer service team. We hope this change policy will provide you with a comfortable shopping experience at mo mo!
The customer is responsible for the shipping costs for returning the product and shipping the new product (unless there is a defect or error on our part).
If the price of the new product is higher, the difference should be covered.
To request a product change or for further questions, please contact our customer service team. We hope this change policy will provide you with a comfortable shopping experience at mo mo!