Privacy Policy

At mo-mo.gr, we are committed to respecting and safeguarding your privacy, valuing the trust you place in us. The "Privacy Policy" and "Cookie Policy" aim to ensure that any personal data collected by mo-mo.gr (hereinafter referred to as the "website") will be protected, used, stored, and processed by us for the purpose of communication between us and the provision of services, always in compliance with the applicable legislation on the protection of personal data (Regulation (EU) 2016/679).

You should be aware that we collect your data directly from you:

• when you subscribe to our newsletter.
• when you participate in contests and giveaways.
• when you fill out the request for a quote or contact form.
• if you wish to receive personalized updates such as targeted advertisements.
• if you communicate with us (e.g., via phone, email, or any other means) to inquire about our products or services, seek customer support, report issues related to the website, or for any other purpose.

General

The mo-mo.gr website ("the website") informs you about the policies regarding the collection, use, and disclosure of personal data when you use our website, and the choices you have associated with that data.

We use your data to process your requests and improve our website. By using the website, you agree to the collection and use of information in accordance with this policy.

Our company's website has been designed to comply with the following national and international legislation regarding data protection and users' privacy:
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
The compliance of this website with the aforementioned legislation means that this website complies with the data protection and user privacy laws established in other countries and territories.

Collection and use of information

We collect various types of information for different purposes to provide and improve our website to you.
We also collect order data solely for the purpose of processing and delivering the order.

Types of collected data - Personal data

During the use of our website, we may ask you to provide certain personal information ("Personal Data") that can be used for contacting or identifying you in order to process your request or to communicate with you. The recorded and stored information includes the following:
Name, Surname, Email, Telephone, Requests/Messages, Cookies, and Usage data.

Usage data

We may also collect information about the way you access and use the website ("Usage Data").
These Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, device identifiers, and other diagnostic data.

GDPR

Given the international nature of the internet and its volume, any direct, incidental, consequential, indirect or consequential damages resulting from any user's access to mo-mo.gr or its use, including the case of contributory negligence, do not give rise to the liability of company, or its executives. Users are encouraged to use anti-virus and anti-malware software.

The company is not responsible for damages and costs that arise in relation to the use of mo-mo.gr or the inability to use it, by any person, or in relation to impossibility of execution, error, omission, interruption, defect, delay in operation or broadcast or system line drop. In the event that damage, or damage, or infection by electronic viruses is caused to the computer or other electronic means used by a user to access / visit / use or to download any material, data, text, images, videos, or sound of its content, the Company bears no responsibility whatsoever.

The services available through the website are provided to the users of the online store "as is". The company does not guarantee that the content of mo-mo.gr and the quality of the services provided will meet the requirements and expectations of users. The company does not bear any responsibility for any legal or civil or criminal claims related to the operation or use of mo-mo.gr, nor for any damage, of any kind, caused either by visitors to the website or by third parties.

The company is not responsible nor undertakes any kind of compensation obligation for a claim related to the content of mo-mo.gr, nor for any error, simple or slanderous defamation, insult, insult, omission, falsehood, profanity, pornography, blasphemy, risk or inaccuracy is found in its content.

Applicable Law and Other Terms

Terms of Consent: We process your data after you have given your consent. You have the right to withdraw your consent at any time.

Right of Access: You have the right to receive confirmation from us as to whether your personal data is being processed.

Right of Rectification: You have the right to obtain from us, without undue delay, the rectification of inaccurate personal data concerning you.

Right of Erasure: You have the right to request from us the erasure of personal data concerning you, and we are obligated to erase personal data without undue delay.

Right to Restriction of Processing: You have the right to request from us the restriction of processing of your data.

Right to Data Portability: You have the right to receive from us the personal data you have provided to us in a structured, commonly used, and machine-readable format, and you have the right to transmit this data to another data controller.

Use of Data

The mo-mo.gr website uses the collected data for various purposes, including: Providing and maintaining the website. Notifying you about updates on the website. Allowing you to participate in interactive features of our website when you choose to do so (e.g., contact forms). Providing customer support. Analyzing the information to improve the website.
• Monitoring website usage.
• For detecting, preventing, and addressing technical issues.

Data transfer

We do not transfer your personal data to third parties. Your information, including Personal Data, may be transferred to - and maintained on - computers located outside your state, province, country or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.
The mo-mo.gr website will take all necessary measures to ensure that your data is handled securely and in accordance with this Privacy Policy and will not transfer your Personal Data to an organization or country unless there are adequate controls in place, including data security and other personal information.
• Monitoring website usage.
• For detecting, preventing, and addressing technical issues.

Monitoring website visits

Like most websites, our company's website uses Google Analytics (GA) to track user interactions.
We use this data to determine the number of people who use our website, to better understand how they find and use our websites, and to track their journey through the website.

Even though GA records data such as geographical location, device, internet browser, and operating system, none of this information personally identifies you.

Google Analytics also records your computer's IP address, which could potentially be used for your personal identification. However, Google does not provide us with access to this information.
We consider Google to be a third-party data processor.

Google Analytics (GA) uses cookies, and you can find details about them in Google's developer guides. Our website uses the analytics.js application of GA.

Disabling cookies in your web browser will prevent GA from tracking any part of your visit to pages of this website.

The mo-mo.gr website will take all necessary measures to ensure that your data is handled securely and in accordance with this Privacy Policy and will not transfer your Personal Data to an organization or country unless there are adequate controls in place, including data security and other personal information.

• Monitoring website usage.
• For detecting, preventing, and addressing technical issues.

How we store your personal information:

For your navigation on our company's website, the entry of your personal information is required only if you wish to get in touch with us through the contact form, where you provide us with your contact details, or as a customer of our online store.

Online store

Your personal information regarding your orders is stored as follows:
• Retention of inactive accounts / 1 year.
• Retention of pending orders / 2 weeks.
• Retention of incorrect orders / 2 weeks.
• Retention of canceled orders / 1 week.
• Retention for the purpose of having a history of your orders on the Account page.

Data Breaches

We will report any unlawful data breach of this website's database or any third-party data processing database to all relevant individuals and authorities within 72 hours of the breach, if it is evident that personal data stored in a recognizable format has been stolen.

Changes to our Privacy Policy

Our Privacy Policy may change from time to time in accordance with the legislation or developments in the industry.
We will not explicitly inform our customers or website users about these changes.
Instead, we recommend that you occasionally check this page for any changes to the privacy policy.

Store

Contact

Language