Shop
1 Hippodrome Square 1 Thessaloniki, 546 21, Greece
Contact
(+30) 2311304188
(+30) 6944637850
hello@mo-mo.gr
Welcome to mo mo, the favorite destination for beautiful handmade Japanese clothing! Thank you for visiting our website, where you can discover a unique collection of modern and traditional Japanese garments, made with love and care by experienced artisans.
Frequently Asked Questions
How long will it take to receive my order?
Thank you for your interest in ordering at mo mo! We understand that speed of delivery is important to you and we want to provide you with accurate information about the delivery time of your order.
The delivery time depends on the following factors:
Product availability: If the products you ordered are readily available in our stock, delivery can be made more quickly. If a product is out of stock, it will take a little longer for delivery.
Delivery location: The time it takes to receive your order is affected by your location. Usually, we provide an estimated delivery time upon completion of your order.
Shipping method: The choice of shipping method also affects the delivery time. We usually provide options such as standard shipping or express shipping with an extra charge.
To get accurate information about the delivery time of your order, please contact our customer service team. We will do our best to provide you with accurate information and ensure that you receive your order as soon as possible.
What is the procedure for returning a product if I am not satisfied?
Thank you for choosing mo mo and we are sorry that you are not satisfied with your product. We follow a simple process for returning a product and will help you complete it smoothly.
Please note the following steps for the return process:
Contact our customer service team: Before returning a product, please contact our customer service team to report the problem and find out about return procedures.
Pack the product with care: Make sure the product is in new condition, with all original labels and packaging. Please pack it carefully to avoid damage during shipment.
Return the product: Send the package securely to the address specified by our customer service team. We recommend that you use a reliable shipping method and keep the shipping receipt.
Processing of refund requests: Once we receive your return package, we will process your request. If the return meets our terms and conditions, we will proceed to refund or replace the product in accordance with our policy.
If you have any questions or need further assistance, please feel free to contact our customer service team. We will be happy to assist you with the return process and ensure your satisfaction.
How can I track my order?
To track your order, please follow the steps below:
Sign in to your account: If you have created an account on our website, log in to it using your details (such as your email address and password).
Visit the "My orders" page: Once logged in, locate the "My Orders" or "My Account" page in your account. Usually, this option is located in the menu or on the main page of the account.
Select the specific order: On the "My orders" page, you will see a list of all the orders you have placed. Select the corresponding order you want to track.
Track the order: On the selected order page, you will find information about the status of your order. This information may include the order number, purchase date, shipping status and estimated delivery time.
If for any reason you have difficulty tracking your order or have any questions, please feel free to contact our customer service team. We will be happy to help you track your order and provide you with further information.
Where are your products manufactured and where will my order be shipped from?
Our products are manufactured with care and dedication to quality in cooperation with selected textile dealers. We strive to maintain high production standards and select partners who share the same values with us.
Regarding the shipment of orders, we cooperate with reliable shipping services to ensure the prompt and safe delivery of your products. Depending on your region and availability, your order can be shipped from our local warehouse or from one of our international partners.
We assure you that we take all necessary measures to ensure that your order will arrive safely and intact at its destination. If you have any questions regarding the manufacture or shipment of our products, please feel free to contact our customer service team.
Which payment methods do you accept?
For the comfort and convenience of our customers, we accept various payment methods. Below are the available payment methods:
Debit and credit cards: We accept most Visa, Mastercard, American Express and Discover cards. You can pay securely using your credit or debit card.
PayPal: We offer the option to pay via PayPal, a secure online payment platform that allows you to link your account to your credit or debit card.
Substitution: We provide the option of cash on delivery, where you can pay the amount of your order at the time of delivery directly to the courier.
Deposit in a bank: We offer the possibility of depositing the amount of your order via bank transfer. You will receive the necessary information for the deposit after completing your order.
Google Pay: You can make your payment using Google Pay by adding your credit cards or payment details to your profile.
Apple Pay: If you use Apple devices, you can use Apple Pay to pay for your order securely and easily.
With these payment methods, we provide you with options that suit your preferences and ensure a convenient payment process for your order.
How can I speak to a representative for help?
To talk to a representative for help, there are several ways you can contact them. Below are the contact options available:
- Telephone: You can contact our representative by calling the telephone number [+302311304188].
- Email: Send an email to [hello@mo-mo.gr] to get help from our representative.
- Social Media: You can contact us via social media. Find us on Facebook and send a message via Messenger [].
- Viber: If you use the Viber app, you can contact us at [+306944637850].
- WhatsApp: Use WhatsApp to contact us at [+306944637850].
- Google Maps: on Google Maps, you can find our business and send a message through the platform.
Whichever of the above communication options you choose, we are here to help you and answer all your questions.