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Privacy Policy

At mo-mo.gr we are committed to respecting and preserving your privacy, appreciating the trust you show us. The "Privacy Policy" and the "Cookies Policy" are intended to ensure that any personal data collected by mo-mo.gr (hereinafter referred to as the "website") will be protected, used, stored and processed by us for the purpose of communication between us and the provision of services, always in compliance with the applicable legislation on the protection of personal data (Regulation (EU) 2016/679).
You should be aware that we collect your data directly from you:
- when you subscribe to our newsletter.
- when you take part in competitions and prize draws.
- when filling out the offer request or contact form.
- if you wish to receive personalised updates such as targeted ads.
- if you contact us (for example, by telephone, email or any other means) to inquire about any of our products or services or customer service or to report a problem with the website or anything else.

General

The website mo-mo.gr (the "website") informs you of the policies regarding the collection, use and disclosure of personal data when you use our website and the choices you have associated with this data.
We use your data to process your requests and improve our website. By using the website, you agree to the collection and use of information in accordance with this policy.
Our company's website is designed to comply with the following national and international legislation regarding data protection and user privacy:
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
The compliance of this website with the aforementioned legislation means that this website complies with data protection and user privacy legislation, which have been enacted in other countries and territories.

Collection and use of information

We collect different types of information for various purposes to provide and improve our website to you.
We also collect order data only for the use and processing of the delivery of the order.

Types of data collected - Personal data

When using our website, we may ask you to provide us with certain personal information ("Personal Data") that may be used to contact or identify you in order to process your request or to contact you. The information that is recorded and stored is as follows:
Name, Surname, Email, Phone, Requests/Messages, Cookie and usage data.

Usage data

We may also collect information about how you access and use the website ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of the website you visit, the time and date of your visit, the time spent on those pages, device identifiers and other diagnostic data.

GDPR

Given the internationalized nature of the internet and its volume, any direct, consequential, incidental, indirect or consequential damages arising from the access of any user to mo-mo.gr or its use, including the case of negligence, do not give rise to liability of the company or its executives. Users are advised to use software to protect themselves from computer viruses and other types of malware.

The company is not liable for damages and expenses arising in connection with the use of mo-mo.gr or the inability to use it, by any person, or in connection with the inability to perform, error, omission, interruption, defect, delay in operation or transmission or system line failure. In the event that damage, or damage, or infection by electronic viruses is caused to the computer or other electronic medium used by a user to access/visit/use or download any material, data, text, images, video, or audio of its content, the Company shall not be liable in any way whatsoever.

The services available through the website are provided to the users of the e-shop "as is". The company does not guarantee that the content of mo-mo.gr and the quality of the services provided will meet the requirements and expectations of users. The company does not bear any responsibility for any legal or civil or criminal claims related to the operation or use of mo-mo.gr, nor for any damage, of any kind, caused either by visitors to the website or by third parties.

The company is not responsible or assumes any kind of compensation obligation for any claim related to the content of mo-mo.gr, nor for any error, simple or slanderous libel, insult, insult, omission, lie, profanity, pornography, blasphemy, danger or inaccuracy found in its content.

Applicable law and other terms

Terms of consent: We process your data after you have given your consent. You have the right to withdraw your consent at any time.

Right of access: You have the right to obtain confirmation from us as to whether your data is being processed.

Right to rectification: You have the right to obtain from us, without undue delay, the correction of inaccurate personal data concerning you.

Right to erasure: You have the right to ask us to delete personal data concerning you and we have the obligation to delete personal data without undue delay.

Right to restrict processing: You have the right to ask us to restrict the processing of your data.

Right to data portability: You have the right to receive from us the personal data you have provided to us in a structured, commonly used and machine-readable format and you have the right to transfer this data to another controller.

Use of data

The mo-mo.gr website uses the collected data for various purposes such as: to provide and maintain the website, to notify you of updates to the website, to enable you to participate in interactive features of our website when you choose (contact forms etc.), to provide customer support, to analyze the information so that we can improve the website.
- Monitoring the use of the website.
- To identify, prevent and solve technical problems.

Data transfer

We do not transfer your personal data to third parties. Your information, including Personal Data, may be transferred to - and maintained on - computers located outside your state, province, country or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.
The mo-mo.gr website will take all necessary measures to ensure that your data is handled securely and in accordance with this Privacy Policy and will not transfer your Personal Data to an organization or country unless there are adequate controls in place, including data security and other personal information.
- Monitoring the use of the website.
- To identify, prevent and solve technical problems.

Tracking website visits

Like most websites, our website uses Google Analytics (GA) to track user interaction.
We use this data to determine the number of people who use our website, to better understand how they find and use our websites and to view their journey through the website.
Although GA records data such as your geographic location, device, internet browser and operating system, none of this information personally identifies you.
GA also records your computer's IP address, which could be used to personally identify you, but Google does not give us access to this.
We consider Google to be a third party data processor.
GA uses cookies, details of which can be found in Google's developer guides. Our website uses GA's analytics.js application.
Disabling cookies in your internet browser will prevent GA from tracking any part of your visit to pages on this website.
The mo-mo.gr website will take all necessary measures to ensure that your data is handled securely and in accordance with this Privacy Policy and will not transfer your Personal Data to an organization or country unless there are adequate controls in place, including data security and other personal information.
- Monitoring the use of the website.
- To identify, prevent and solve technical problems.

How we store your personal information

For your browsing on our company's website, your personal information is required only if you wish to contact us through the contact form through which you provide us with your contact details or as a customer of our online store.

Electronic shop

Your personal information about your orders is stored as follows:
- Retention of inactive accounts / 1 year.
- Retention of pending orders / 2 weeks.
- Retention of incorrect orders / 2 weeks.
- Retention of cancelled orders / 1 week.
- Maintain so that you have a history of your orders on the Account page.

Data breaches

We will report any unlawful data breach of this website's database or any third party data processor's database to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable form has been stolen.

Changes to our privacy policy

The privacy policy may change from time to time in accordance with legislation or industry developments.
We will not explicitly inform our customers or website users of these changes.
Instead, we recommend that you check this page occasionally for any policy changes.