Store

1 Ippodromiou Square
Thessaloniki, 546 21

Contact

(+30) 2311304188
(+30) 6944637850
hello@mo-mo.gr

Help & Information MO MO MO

Help & Information

Welcome to mo mo, your favorite destination for beautiful handmade Japanese garments! Thank you for visiting our website, where you can discover a unique collection of modern and traditional Japanese clothing, crafted with passion and love by skilled artisans.

Frequently Asked Questions

Thank you for your interest in ordering from mo mo! We understand that delivery speed is important to you, and we want to provide you with accurate information regarding the delivery time of your order.

The delivery time depends on the following factors:

Product availability: If the products you ordered are in stock and readily available, the delivery can be faster. In case a product is out of stock, it will require a bit more time for delivery.

Delivery location: The time required to receive your order is influenced by your location. Typically, we provide an estimated delivery time upon completing your order.

Shipping method: The shipping method you choose also affects the delivery time. We typically offer options such as standard shipping or expedited shipping with an additional charge.

To obtain accurate information regarding the delivery time of your order, please contact our customer service team. We will do our best to provide you with precise details and ensure that you receive your order as soon as possible.

Thank you for choosing mo mo, and we apologize for your dissatisfaction with the product. We follow a simple process for returning a product, and we will assist you in completing it smoothly.

Please take note of the following steps for the return process:

Contact our customer service team: Before returning a product, please contact our customer service team to report the issue and receive information about the return procedures.

Please pack the product with care to ensure its safe return. Please ensure that the product is in new condition, with all original tags and packaging. Please pack it carefully to avoid any damage during shipping.

Return the product: Ship the package securely to the address provided by our customer service team. We recommend using a reliable shipping method and keeping the shipping receipt for reference.

Processing Return Requests: Once we receive the return package, we will process your request. If the return meets our terms and conditions, we will proceed with the refund or replacement of the product, according to our policy.

If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We will be happy to assist you with the return process and ensure your satisfaction.

To track your order, please follow the steps below:

Login to your account: If you have created an account on our website, please log in using your credentials (such as your email address and password).

Visit the "My Orders" page: After logging in, locate the "My Orders" or "My Account" page in your account. This option is usually found in the menu or on the main page of your account.

Select the specific order: On the "My Orders" page, you will see a list of all the orders you have placed. Select the corresponding order that you wish to track.

Track your order: On the page of your selected order, you will find information regarding the status of your order. This information may include the order number, purchase date, shipping status, and estimated delivery time.

If you encounter any difficulties in tracking your order or have any questions, please don't hesitate to contact our customer service team. We will be happy to assist you in tracking your order and providing you with further information.

Our products are carefully manufactured with attention to quality in collaboration with selected fabric suppliers. We strive to maintain high production standards and choose partners who share the same values as us.

As for the shipment of orders, we work with reliable shipping services to ensure prompt and secure delivery of your products. Depending on your location and availability, your order may be shipped from our local warehouse or one of our partners on an international level.

We assure you that we take all necessary measures to ensure that your order arrives safely and intact at its destination. If you have any questions regarding the manufacturing or shipment of our products, please don't hesitate to contact our customer service team.

For the convenience and ease of our customers, we accept various payment methods. Below are the available payment options:

Debit and credit cards: We accept most major cards, including Visa, Mastercard, American Express, and Discover. You can securely pay using your credit or debit card.

PayPal: We offer the option to pay through PayPal, a secure electronic payment platform that allows you to link your account with your credit or debit card.

Substitution: We provide the option of cash on delivery, where you can pay the order amount directly to the courier at the time of delivery.

Bank deposit: We offer the option of depositing the amount of your order through a bank transfer. You will receive the necessary information for the deposit after completing your order.

Google Pay: You can make your payment using the Google Pay service by adding your credit cards or payment details to your profile.

Apple Pay: If you are using Apple devices, you can use the Apple Pay service to securely and conveniently make payment for your order.

With these payment methods, we provide you with options that suit your preferences and ensure a convenient payment process for your order.

To speak to a representative for assistance, there are various communication options available. The following are the available contact methods:

  1. Phone: You can contact our representative by calling the telephone number [+302311304188].

  2. Email: Send an email to the address [hello@mo-mo.gr] to receive assistance from our representative.

  3. Social Media: You can contact us through social media. Find us on Facebook and send us a message via Messenger [].

  4. Viber: If you use the Viber application, you can contact us at the number [+306944637850].

  5. WhatsApp: Use WhatsApp to contact us at the number [+306944637850].

  6. Google Maps: On Google Maps, you can find our business and send a message through the platform.

Whichever option of communication you choose from the above, we are here to assist you and answer all your questions.